Policies, terms & your rights.

These policies govern your use of the Business Sarthi platform, operated by Business Sarthi Technologies LLP. Effective date: June 15, 2026. Prepared in line with the Information Technology Act 2000, the DPDP Act 2023, and the Consumer Protection Act 2019.

Cancellation Policy

You may cancel your Business Sarthi subscription at any time. Cancellations are processed on a quarterly billing basis. For example, if you cancel on the 1st of March, your access to paid features continues until the end of the current quarter (31st March) and will not renew thereafter.

How to cancel

• Initiate cancellation through your account dashboard under Billing → Subscription, or
• Email our support team at support@businesssarthi.com from your registered email address.
• You will retain access to paid features for the remainder of the paid quarter.
• No pro-rated refunds are provided for partial quarters except where required by applicable law.

Subvention / Free EMI plans

Users who avail the Subvention (Free EMI) option for a 1-year subscription term cannot cancel prior to the end of the full subscription term. As a goodwill gesture, users who complete their Subvention plan term will be offered one additional free month of access at the end of their paid term, subject to the then-current terms.

Refund Policy

All plans include a 30-day money-back guarantee from the date of your first paid subscription. If Business Sarthi does not meet your expectations within the first 30 days, write to us at support@businesssarthi.com and we will refund the amount you paid — no forms, no arguments.

Beyond the 30-day window

• Except as expressly provided in these policies or required by applicable consumer protection law, all fees are non-refundable.
• No refunds or credits are provided for partial subscription periods, unused features, or termination for breach of the Terms of Service.
• Refunds, where applicable, are processed to the original payment method within 7–14 business days of approval.

Failed transactions & duplicate charges

If you are charged more than once for the same subscription cycle, or a payment is deducted without your subscription being activated, please write to us within 15 days of the transaction. Verified duplicate or failed charges are refunded to the original payment method.

Privacy Policy

Business Sarthi Technologies LLP (“we”, “us”, “our”) processes personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Information Technology Act, 2000.

1. Data we collect

• Account & registration data — name, email, phone, company details, GSTIN and similar identifiers you provide.
• Usage & interaction data — log data, feature usage, search queries, saved tenders and preferences.
• User Content — documents, bids, notes and materials you upload or generate on the Platform.
• GeM-derived data — publicly available information from the Government e-Marketplace and other open government sources, processed under the exemption available for personal data made publicly available pursuant to a legal obligation.

2. How we use your data

• Providing, operating, maintaining and improving the Platform.
• Delivering personalized tender alerts, analytics and insights.
• Enabling AI-assisted bid preparation and document generation.
• Analyzing usage patterns to improve user experience and develop new features.
• Ensuring platform security, preventing fraud and complying with legal obligations.
• Communicating with you regarding your account, updates, support and — with your consent — marketing.

3. Data minimisation, retention & security

We collect only the personal data necessary for the stated purposes and retain it only for as long as required to fulfil those purposes, comply with legal obligations and enforce our agreements. Personal data is protected using industry-standard technical and organisational safeguards including encryption in transit and at rest, access controls and regular security audits.

We do not use Personally Identifiable Information (PII) collected from users for AI training or analysis purposes. AI model training and improvement activities use only anonymised and aggregated data where permitted.

4. Your rights under the DPDP Act

• Right to access — obtain confirmation and a copy of the personal data we hold about you.
• Right to correction — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data (subject to legal retention obligations).
• Right to data portability, where technically feasible.
• Right to withdraw consent — where processing is based on your consent.
• Right to grievance redressal with our support team and, if unresolved, with the Data Protection Board of India.

5. Sharing and cross-border transfers

We do not sell personal data. We share personal data only with service providers and subprocessors who help us operate the Platform (under appropriate contractual safeguards), when required by law or a competent authority, in connection with a business transfer (with notice where required), or with your consent. Data is primarily processed and stored within India. Where transferred outside India, we ensure such transfers comply with the DPDP Act and applicable rules.

6. Children’s data

The Platform is not directed to children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected such data without verifiable parental consent, we will take steps to delete it.

7. Contact & grievances

For privacy questions, rights requests or grievances, please write to support@businesssarthi.com. We respond to all valid requests within the timelines prescribed under the DPDP Act.

Terms of Service

These Terms of Service form a legally binding agreement between Business Sarthi Technologies LLP and the user of the Platform. By accessing, registering for, or using the Business Sarthi Platform, you agree to be bound by these Terms, our Privacy Policy and the Data Protection Policy Addendum.

1. Nature of the Platform

• Business Sarthi is an informational, analytical and assistive tool only. It does not constitute legal, financial, procurement, technical or professional advice.
• We are not affiliated with, endorsed by, sponsored by or partnered with the Government of India, GeM SPV, or any Central / State Government department or public sector undertaking.
• We do not control, own or warrant the accuracy, completeness, timeliness or fitness for any particular purpose of any GeM Data or derived insights.
• You are solely responsible for independently verifying all information on the official GeM portal before making any procurement decision or submitting any bid.

2. Ownership of GeM data

All data, tenders, contracts, buyer & seller profiles, contacts and other content available on or derived from the Government e-Marketplace remains the sole property of GeM SPV, the Government of India, and the respective departments, ministries or PSUs that generated it. Users are granted only a limited, revocable, non-transferable licence to view and use such data for their own legitimate internal business purposes, strictly in compliance with the latest GeM General Terms & Conditions and applicable procurement laws.

3. Account, eligibility & security

You must be at least 18 years of age and have full legal capacity to enter into binding contracts. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. We may suspend or terminate any account we reasonably believe is being used in breach of these Terms, the GeM GTC or applicable law.

4. Acceptable use

• Do not scrape, crawl, harvest or automatically extract data from the Platform itself.
• Do not reverse engineer, decompile or attempt to derive the source code, algorithms or AI models underlying the Platform.
• Do not use the Platform or its outputs to build, train or improve a competing product or service.
• Do not resell, sublicense, rent, lease or commercially exploit the Platform or derived insights beyond your own internal use.
• Do not use any contact information for spamming, unsolicited marketing, harassment or activity that could improperly influence a procurement process.

5. AI features — specific disclaimers

• AI features (bid drafting, summarisation, eligibility checks, recommendations) are assistive tools only and not a substitute for your own professional judgement or legal review.
• AI-generated content may contain errors, omissions, inaccuracies or hallucinations. We make no warranty that any AI output will be accurate, complete or suitable for submission.
• You must personally review, edit, verify, approve, digitally sign and submit every bid or document prepared with the assistance of the Platform.
• We have no liability for any bid that is rejected, deemed non-responsive, results in blacklisting, financial loss or other adverse consequences arising from your use of AI features.

6. Fees, subscriptions & billing

Access to paid features requires a subscription. Fees, billing cycles and payment terms are as displayed on the Platform or in your order confirmation. All fees are exclusive of applicable taxes. Subscriptions are billed in advance. Cancellation and refund entitlements are governed by the Cancellation Policy and Refund Policy above.

7. Disclaimers & limitation of liability

To the maximum extent permitted by applicable Indian law, the Platform and all content, insights, AI outputs, reports, alerts and features are provided “as is” and “as available”, without warranty of any kind. We disclaim all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

In no event shall the Company be liable for indirect, incidental, special, consequential, punitive or exemplary damages, including loss of profits, revenue, business opportunities, data or goodwill. Our total aggregate liability under these Terms shall not exceed the total subscription fees actually paid by you to us in the twelve (12) months immediately preceding the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded under Indian law, including under the Consumer Protection Act, 2019 where you qualify as a “consumer”.

8. Intellectual property

We retain all right, title and interest in the Platform, including software, algorithms, ML models, analytics methodologies, dashboards and derived insights (excluding raw GeM Data, which remains Government property). You retain ownership of your User Content, and grant us a worldwide, royalty-free, non-exclusive licence to use it solely to provide, maintain and improve the Platform (including AI model refinement in anonymised and aggregated form, where applicable).

9. Governing law & dispute resolution

These Terms are governed by the laws of India. Any dispute will first be attempted amicably; failing which, it shall be referred to arbitration administered by the Delhi International Arbitration Centre (DIAC), seated in New Delhi, in accordance with the Arbitration and Conciliation Act, 1996. The courts at New Delhi shall have exclusive jurisdiction over any matters not subject to arbitration.

10. Changes to these Terms

We may modify these Terms at any time. Material changes will be notified by email to your registered address or by prominent notice within the Platform. Your continued use of the Platform after the effective date of any changes constitutes acceptance of the modified Terms.

11. Contact

For questions, complaints or notices under these Terms, contact us at support@businesssarthi.com.

Business Sarthi is an independent business intelligence platform. Not affiliated with or endorsed by the Government e-Marketplace (GeM) or the Government of India. All tender data is sourced from publicly available government portal information.